Returns & Exchanges

RETURNS AND EXCHANGES

First, thank you for shopping with Charmed Asheville! In the event of an exchange or return, our goal is to make the process as quick and easy as possible.  Please review our return and exchange guidelines, then contact us via email at:  shop@charmedasheville.com  or by phone at:  828-255-2676  to facilitate your return.  We promise our team will do all we can to put a smile on your face :)

Online Purchase Return Policy:

Here at Charmed we care about your shopping experience and want to do everything we can to make you happy.

You have 30 days from date of purchase to return your order.

For items returned for non-manufacturer defects, merchandise tags must be left on and items must be unworn.

All refunds will be issued in the original form of payment.

Your original shipping cost is non-refundable.

Sale items are final - No returns or exchanges will be accepted, either online or in stores.

 

Online Return Procedure:

  • Contact us at: shop@charmedasheville.com or 828-255-2676 to facilitate your return.
  • Mail back your items with the original packing slip
    • Charmed Asheville
      ATTN: ECOM
      46 Haywood St. Suite 6
      Asheville, NC 28801
  • Once we receive your items, we will refund you and issue a credit memo

 

In Store Return Procedure:

  • Visit our retail location in downtown Asheville - we'd love to see you!
  • Please bring item(s) you wish to return, original packing slip, ID, and the credit card used to pay for the order
  • If it exceeds 30 days from date of purchase, you will receive store credit (Note: Currently, store credit can only be used in retail store)

 

FAQ's

1.  How long will it take to get my money back for my online return?

Returns will be processed within 2 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 3-5 additional business days for the funds to be credited to your account.


 2.  My Product / Order has arrived and is damaged or faulty. What should I do?

We are sorry to hear this and we truly apologize. Please contact us at shop@charmedasheville.com or 828-255-2676 and we'll make it right.

 
3.  
I have received an incorrect / faulty item or an item is missing.

We are sorry to hear this and apologize for the mistake.

Please contact us at shop@charmedasheville.com or 828-255-2676 and we'll get you sorted right away.

4.  The price of the item I purchased has changed since I received it. Can I get a refund?

As a retail business, our prices are subject to change, in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference. We thank you for your understanding.